Privacy Policy

At The River Overseas Pvt. Ltd., we are committed to protecting the personal data and dignity of all individuals we engage with including jobseekers, workers, clients, and partners. All data is managed with integrity and care throughout its lifecycle from collection and secure storage to responsible processing and eventual disposal.

Our internal systems and procedures are designed to ensure confidentiality, proper recordkeeping, and protection against any unauthorized use or disclosure. We collect and process personal information only when necessary, with full consent, and for lawful purposes such as recruitment, documentation, and regulatory compliance.

All data collected whether through our website, application forms, or direct communication is handled with the utmost care. This may include personal identifiers, contact details, employment history, or legal documentation. Information is stored securely (in digital or physical form), accessed only by authorized personnel, and never shared with third parties without consent, unless required by law.

By engaging with our agency or using our website, individuals consent to this privacy policy. We maintain a documented process for managing, retaining, and securely disposing of records. Our internal team routinely monitors compliance and takes appropriate action in case of any violations. This policy may be updated periodically to reflect changes in laws, ethical standards, or operational needs.

For privacy-related concerns or to exercise your rights, please contact us at admin@theriveroverseas.com.


Grievance Redressal Policy

At The River Overseas Pvt. Ltd., we are committed to upholding ethical business practices and actively preventing all forms of hidden labour exploitation including forced labour, threats or intimidation, illegal fee collection, bribery, financial fraud, and the unauthorized involvement of third-party agents or sub-agents.

We ensure that all recruitment and service activities are conducted directly through our authorized branches and responsible staff, with full transparency and integrity. Our management and compliance teams regularly monitor operations to detect and prevent any form of misconduct.

All internal staff are trained to recognize unethical practices, and we maintain strict control over all sourcing, contracting, and service delivery processes to ensure fairness, accountability, and full compliance with national laws and international ethical recruitment standards.

The River Overseas Pvt. Ltd. values open communication and is committed to maintaining a safe, respectful, and ethical environment for all employees, customers, and suppliers. All complaints are treated with strict confidentiality, and appropriate actions are taken in line with our grievance redressal procedures.

Procedure
  1. Submit a Complaint (name or anonymously)
  2. Initial Review & Informal Handling
  3. Formal Review & Investigation by designated team
  4. A fair and evidence-based decision & Action
  5. Right to Appeal

Contact: river.helpline@gmail.com | 📞 +977 9801247245


Corporate Social Responsibility (CSR)

At The River Overseas Pvt. Ltd., we believe our responsibility goes beyond recruitment. We are committed to making a positive impact on the communities we serve through ethical practices, empowerment programs, and social initiatives that promote fairness, dignity, and opportunity for all.

Our efforts are rooted in respect for the cultural values and well-being of the communities where we live and work. We actively engage with local communities through awareness campaigns, educational support, healthcare initiatives, and locally led development programs.

We work in close partnership with stakeholders to support safe working environments, protect rights, uphold business ethics, and promote environmental responsibility throughout our operations and supply chain.

We aim to build a more inclusive, just, and sustainable future ensuring that all our actions are socially, ethically, and environmentally responsible for our employees, customers, suppliers, and the broader community.