Grievance Redressal Policy

At The River Overseas Pvt. Ltd., we are committed to upholding ethical business practices and actively preventing all forms of hidden labour exploitation including forced labour, threats or intimidation, illegal fee collection, bribery, financial fraud, and the unauthorized involvement of third-party agents or sub-agents.

We ensure that all recruitment and service activities are conducted directly through our authorized branches and responsible staff, with full transparency and integrity. Our management and compliance teams regularly monitor operations to detect and prevent any form of misconduct.

All internal staff are trained to recognize unethical practices, and we maintain strict control over all sourcing, contracting, and service delivery processes to ensure fairness, accountability, and full compliance with national laws and international ethical recruitment standards.

The River Overseas Pvt. Ltd. values open communication and is committed to maintaining a safe, respectful, and ethical environment for all employees, customers, and suppliers. All complaints are treated with strict confidentiality, and appropriate actions are taken in line with our grievance redressal procedures.

Procedure
  1. Submit a Complaint (name or anonymously)
  2. Initial Review & Informal Handling
  3. Formal Review & Investigation by designated team
  4. A fair and evidence-based decision & Action
  5. Right to Appeal

Contact: river.helpline@gmail.com | 📞 +977 9801247245